Refund policy

Returns and Refunds

 

We want you to love your hair. Because hair is a personal care item, we can only accept returns that meet these rules.

 

You can return hair within 14 days of delivery if it is unused, unwashed, unaltered and still in the original packaging. Bundles must still be tied with the original band. Wigs must have the lace uncut and the cap unworn. Clip-ins must be unused with all clips attached.

 

We cannot accept returns on hair that has been worn, washed, cut, colored, bleached, styled or installed, or on items marked final sale.

 

To start a return, contact us through our Contact page with your order number and a photo of the item. Once we receive and inspect the return, your refund will go back to your original payment method within 5 to 10 business days. Shipping costs are not refundable, and return shipping is paid by the customer unless we sent the wrong item or it arrived damaged.

 

Wrong or damaged item? Let us know within 48 hours of delivery with photos and we will make it right.